This Schedule forms part of the Eytak Consumer Terms of Service. Capitalised terms have the meanings given in the Consumer Terms. It applies to every server created as a Hytale server. A Minecraft server is governed by the Minecraft Service Schedule and a Terraria server by the Terraria Service Schedule instead.
1. Scope of the managed Service
1.1 Eytak provides a managed platform for creating and operating Hytale dedicated server instances. Depending on the features shown in your Package and panel, the Service may include:
- automated server provisioning;
- a web control panel;
- start, stop, restart, sleep and wake controls;
- server metrics, logs and console access;
- an Eytak server address (clause 8);
- backups and restores under the Backup and Data Lifecycle Schedule;
- workspace collaboration and role-based access; and
- customer support.
1.2 A Hytale server is offered only on a Package under clause 2A of the Usage and Billing Schedule. The Trial and the metered Starter and Pro plans in clause 2 of that Schedule are not available for a Hytale server.
1.3 The Service supports the PC version of the Hytale game client. A file manager, direct file transfer, structured server settings, world upload, a particular mod or plugin, migration assistance, or any other feature is included only if it is expressly shown as available in your Package or authenticated panel.
1.4 A Hytale server is offered only in our Falkenstein (Germany) region. We may offer Hytale in further regions later. The regions available to you are those shown when you create a server.
2. Server creation and provisioning
2.1 When creating a Hytale server, you choose a Package. The server runs in the region stated in clause 1.4. Its world is created by the Hytale server itself, with the server's default settings, when it first starts.
2.2 Provisioning is subject to available capacity, compatible software and a valid order. Provisioning times shown on the Website are estimates unless expressly stated to be guaranteed.
2.3 We may select or move the underlying node, container, network route or storage location where reasonably necessary for capacity, maintenance, resilience, security or legal compliance. We will use reasonable care to minimise avoidable disruption and data loss.
2.4 The resource figures of a Package are ceilings, not reservations, as described in clause 2A.6 of the Usage and Billing Schedule.
2.5 The Hytale server software is obtained by Eytak under its own Hytale account and is kept on each node, where every Hytale server on that node uses it without being able to change it. It is not part of your Service Data and is not included in your backups or exports. Your Service Data is your server's own folder: its world, configuration, logs and the other files the server creates.
3. Supported software and versions
3.1 Hytale is in early access. Hypixel Studios, which develops Hytale, updates the game often, and features, behaviour, file formats and requirements may change or be removed from one release to the next. The Service is provided for the game as it is at the time.
3.2 Each server runs the one release of the Hytale server that we support at the time, from Hytale's release channel. A Hytale client can join only a server that speaks the same version of the game's protocol. When Hytale is updated, your players' clients may update before we support the new release, and they may be unable to join until we do. We aim to support a new release promptly, but we do not guarantee how soon.
3.3 The Hytale server's own updater is turned off. We move every Hytale server to a new release ourselves, for all Hytale servers together. A server that is stopped or asleep when that happens runs the new release the next time it starts. Moving a running server to a new release may require a restart, which disconnects its players.
3.4 Hytale and its server change independently of Eytak. A release that worked before may become incompatible, unsupported, insecure or unavailable, and a new release may change your world or configuration. We may withdraw an unsafe or end-of-life release, require an update, or temporarily block a known harmful component. Where reasonably possible, we will give notice. We recommend keeping a current backup.
4. Hytale terms and authentication
4.1 You must obtain and keep the Hytale account and licence required for your own use. Each player needs their own Hytale account and licence in order to join. You are responsible for how your servers are used by the players you let join them.
4.2 You must accept and comply with the current Hytale End User License Agreement and the Hytale Server Operator Policies. Server creation requires affirmative acceptance of both. We may record the account, date, wording, linked URLs and technical evidence of acceptance.
4.3 You are the operator of your server. Under the Hytale Server Operator Policies, you are responsible for how your server is run, including:
- operating it lawfully;
- the safety of its players, and moderating what happens on it; and
- if you monetise it, following the rules those policies set for monetisation, including what you must tell players about purchases and refunds, the prohibition of gambling, and the rules for paid items with a random outcome.
If Hypixel Studios introduces a revenue share or other charge on server monetisation under those policies, it applies to your monetisation and is your responsibility, not Eytak's. The policies are Hypixel Studios' and may change, and the version that applies is the current one. Acceptable Use Policy 9.2 also applies to any monetisation.
4.4 Authentication. A Hytale server must authenticate with Hypixel Studios' services before players can join it. Your server authenticates through a server-provider account that Eytak holds and manages. You do not connect your own Hytale account to your server, and we will never ask you for your Hytale password. Hypixel Studios' services also check each player's own account when they join.
4.5 This depends on Hypixel Studios. Authentication, and so the ability of players to join your server, depends on Hypixel Studios' services and on Hypixel Studios continuing to allow servers to be authenticated in this way. Hypixel Studios may interrupt, limit, change or withdraw that at any time, and its decisions are outside our control. We are not responsible for them. If it happens, we will tell you as soon as reasonably practicable and take reasonable steps to restore the Service. Where the Service cannot be provided as a result, the Consumer Terms apply: clause 15.2 (third-party platform changes), clause 18 (events outside reasonable control), including your right under clause 18.2 to cancel the affected Service and receive any refund required by law for prepaid Service not supplied, and clauses 12.3 and 12.4 if we discontinue the Service for Hytale servers.
4.6 Eytak is an independent hosting provider. It is not affiliated with, sponsored by or endorsed by Hypixel Studios. Hytale is a trademark of Hypixel Studios.
5. Mods, plugins and third-party content
5.1 The panel does not currently offer the installation of Hytale mods or plugins. If it does in future, that feature is included only as and when it is expressly shown as available (clause 1.3).
5.2 If you add mods, plugins or other third-party content to your server by any means the panel offers, you must comply with Hytale's terms (clause 4) and with the author, platform and distribution licences that apply to each item. We may refuse, disable or remove content that is malicious, unlawful, harmful to the platform or contrary to the Acceptable Use Policy.
5.3 Third-party content may cause crashes, corruption, security issues, excessive resource use or incompatibility, including after a new Hytale release. We do not guarantee third-party content, and you should keep a current backup before adding or removing it.
6. Console and server management
6.1 The panel gives access to the server console. It does not necessarily expose every file or server function.
6.2 You are responsible for commands submitted by you or an authorised workspace member, and for who you give administrative permissions in the game. We may validate, reject or limit a command or change where reasonably necessary for security, service stability or compliance.
6.3 Some changes require a restart. A restart disconnects players and may lose game activity since the server last saved the world.
7. Sleep, stop and wake behaviour
7.1 A Hytale server has the operational states described in clause 7.1 of the Minecraft Service Schedule: running, warm sleep, hibernating or stopped, billing frozen, and pending deletion or deleted.
7.2 Automatic sleep may be enabled by default. You may be able to change it in the panel. A server sleeps when no player is connected. We learn which players are connected from the lines the Hytale server writes to its log when each player joins and leaves. A server on a Package pays nothing extra for running or sleeping (Usage and Billing Schedule 2A.5).
7.3 When a Hytale server goes to sleep, it is either stopped straight away or first frozen, with its world held in memory as it was, and then stopped after at most 50 minutes, because its authentication with Hypixel Studios' services (clause 4.4) cannot outlast that time frozen. Which of the two happens depends on the server's state at the time. Whenever a Hytale server is stopped, including in this way, we ask it to shut down with its own stop command, which saves the world.
7.4 Wake on join. When a player connects to a sleeping server, we start waking it and hold the player's connection until the server is ready, then pass it on. The player does not need to try again. The first join after a sleep may take a few seconds longer than usual, depending on whether the server was frozen or stopped, and on the world. If the server takes longer than the Hytale client is prepared to wait, the client may give up, and the player then joins by trying again.
7.5 Manually stopped, billing-frozen, suspended or terminated servers do not necessarily wake automatically.
8. Server addresses
8.1 A Hytale server is reached at its Eytak address, <label>.play.eytak.com, with no port number. Your players add the server in Hytale under that address. The panel shows it wherever it shows your server's address.
8.2 Hytale connects over QUIC, which uses UDP. A player's connection arrives at Eytak's edge network, which reads the server name the Hytale client sends and routes the connection to your server. A player on a network that blocks or restricts UDP traffic may be unable to connect, which is outside our control.
8.3 Clauses 8.1 and 8.2 of the Minecraft Service Schedule apply to the address label of a Hytale server as they do to a Minecraft server's. Custom domains are not available for Hytale servers unless the panel expressly offers them.
9. Workspaces, metrics, APIs and support
9.1 Sections 9 (workspaces and team members), 10 (metrics, logs and player information), 11 (APIs and webhooks) and 12 (support boundaries) of the Minecraft Service Schedule apply to a Hytale server as they do to a Minecraft server, with references to Minecraft read as references to Hytale.
9.2 Hytale logs and worlds may contain player names, account identifiers, chat and IP addresses. Clause 10.2 of the Minecraft Service Schedule describes your responsibilities for that information.
9.3 The panel counts the players online, and shows their names, from the join and leave lines in the server's log (clause 7.2). A count may briefly include a player who is still joining or has just left.
9.4 Player IP addresses. Where your server runs on a different node from the one whose edge receives a player's connection, the connection is relayed through our network, and your server may see an Eytak network address instead of the player's IP address. IP addresses in your server's logs, and bans or other measures based on IP addresses, may then not identify the player. Identify players by their name or account identifier instead.
9.5 The Hytale server offers no way to pause and complete its saving before a backup. A backup of a running Hytale server is therefore taken without it, and may not include changes made shortly before it was taken. The Backup and Data Lifecycle Schedule applies to Hytale servers in every other respect.
10. Security and abuse response
10.1 We may isolate a container, block traffic, revoke credentials, disable a mod or plugin, or suspend a server where reasonably necessary to address malware, active exploitation, unauthorised access, attacks or material network harm.
10.2 We will distinguish temporary containment from permanent deletion and, where lawful and safe, explain the action and the remedy available.
10.3 Reports about unlawful or infringing server content should be sent to abuse@eytak.com with enough information to identify the server (its address), the content, the legal right or risk, and the reporter's contact details.