Name: Minecraft Server Hosting
Brand: Eytak
Price: 4.99 GBP

Question 1

What is Eytak?

Accepted Answer

Minecraft server hosting your friends can join from PC, phone or tablet, with Java and Bedrock on one address. You pick a size, pay once for 30 days, and run the server from a panel in your browser. It is operated by EYTAK LIMITED, a company registered in England and Wales.

Question 2

How do I create a server?

Accepted Answer

The creation wizard in the panel takes five steps: a name, the server software, the Minecraft version, the location and, if you like, mods, plugins or a modpack. When you finish, the server is provisioned, which normally takes under a minute.

Question 3

Which server software and versions can I run?

Accepted Answer

Vanilla, Paper, Purpur, Spigot, Fabric, Forge, NeoForge, and Quilt. The version list for each one comes from the versions that software actually supports, so the wizard only offers combinations that boot.

Question 4

Where are the servers?

Accepted Answer

In Falkenstein (Germany) and Madrid (Spain). While you set up a server, the wizard measures your real round-trip to each location from your browser, so you choose on a number rather than a guess. Each location has its own address, so players reach it directly.

Question 5

What hardware do the servers run on?

Accepted Answer

The machines in Falkenstein run on Intel Core i5-12500 and i5-13500 processors. Your package sets how much CPU, memory and disk your own server is given.

Question 6

Can friends on a phone, tablet or console join?

Accepted Answer

Yes, once you switch on Bedrock support for the server. Bedrock players then use the server's own address on Bedrock's default port, 19132, and sign in with the Xbox account they already play on. It works on Paper, Purpur, or Spigot, with Minecraft 1.20.5 to 26.3. A PlayStation or Xbox has no Add Server button, so it joins through a phone app that shows the server as a LAN game.

Question 7

What address do players type?

Accepted Answer

Every server gets a free address like yourlabel.play.eytak.com, typed without a port. You can rename it at any time, or point a domain of your own at it: the panel gives you the exact records to add and then checks them.

Question 8

How do my friends join?

Accepted Answer

In Minecraft: Java Edition they open Multiplayer, click Add Server, paste the address and join. If the server is asleep, the first connection wakes it, so a refresh after a few seconds may be needed. Opening the address in a browser shows the same steps.

Question 9

Can friends help me run the server?

Accepted Answer

Yes. Invite them to your workspace by email as an admin, member or viewer. Roles are enforced on the API, not just hidden in the interface, and the workspace owner pays for the servers in it.

Question 10

Can I install mods, plugins and modpacks?

Accepted Answer

Yes. Search Modrinth and CurseForge from the panel, while creating the server or later on the Mods & Plugins tab. Results are filtered to what your server software can load, so you cannot install a Fabric mod onto Paper. Applying a change restarts the server briefly; your world is kept.

Question 11

Can I bring my existing world?

Accepted Answer

Yes. Stop the server, then upload the world as a zip of up to 512 MB. It replaces the world, Nether and End, and leaves your mods, plugins and configs alone. If your world is bigger than that, open a ticket and we will move it for you. Or upload the world folder over SFTP from the Files tab, which has no such cap.

Question 12

Can I edit the server's files?

Accepted Answer

Yes. The Files tab is the server's real directory: text files open in an editor in the browser, and you can upload files of up to 64 MB. The panel cannot reach the host machine, by design. For big files, whole worlds and modpacks, connect an SFTP app such as FileZilla or WinSCP.

Question 13

How much does a server cost?

Accepted Answer

Packages start at £4.99 for 30 days, paid once, and each one is a fixed size. Every package and its price is on the pricing page.

Question 14

Does a package renew on its own?

Accepted Answer

No. A package is a one-time order for 30 days: no card is kept on file and nothing is ever taken automatically. We email you 3 days before it ends, and buying another period is a fresh order you place yourself.

Question 15

What if it is not for me?

Accepted Answer

Then you get your money back. Your first package order comes with a money-back guarantee: within 48 hours of paying, ask from Billing and everything you paid comes back to the card you paid with. No reason needed, and the server that order bought stops. It covers one order per account, the first, and it is in addition to the 14-day cancellation right every order has.

Question 16

Does sleeping make my package last longer?

Accepted Answer

No, and it is not meant to. The price covers 30 days whether the server is awake or asleep. Sleeping is there so an empty server stops burning a machine — on a package it costs you nothing either way, and the server wakes the moment a player joins.

Question 17

What happens when the period is up?

Accepted Answer

The server stops. Your world, files and backups are kept for 7 days, so buying another period puts it back exactly as you left it. After that the Service ends and there is a further 7 days in which we can still recover a backup for you; then it is removed.

Question 18

Can I cancel a package?

Accepted Answer

Yes. A package order carries the same 14-day cancellation right as any other paid order. If your server was already started in that time you pay a proportionate amount for the days you used, and the rest goes back to the card you paid with.

Question 19

How can I pay?

Accepted Answer

By debit or credit card, through Polar, which processes the payment and issues the receipt. Prices are in pounds, euros or Turkish lira, and the currency you are charged in is set at checkout from your billing country.

Question 20

When does support answer?

Accepted Answer

Support is 24/7. Open a ticket from the panel and an AI support agent answers it at any hour, and every reply it writes is labelled as AI-written. Press Request human review in the ticket whenever you want a person. Refunds, billing disputes and formal complaints are always decided by a person. You can also write to support@eytak.com.

Question 21

Is my world backed up?

Accepted Answer

Yes, every day, with backups on by default. Each snapshot is stored away from the machine your server runs on, and only counts as stored once its bytes are verified. Take extra snapshots whenever you like, and restore any of them from the panel in one action.

Question 22

What happens when nobody is playing?

Accepted Answer

After an idle delay you choose, from 1 minute to 24 hours, the server goes to sleep, and the next player to connect wakes it. A server that has only just dozed off resumes almost at once. After several idle hours it is shut down fully, and waking it is a normal boot, which for a large modpack can take up to a minute.

Question 23

Is uptime guaranteed?

Accepted Answer

No, and we do not call it a guarantee: 99.9% is our uptime target. An outside monitor opens a Minecraft connection to each region's player address once a minute, and every check is on our status page.

Question 24

Are servers protected from DDoS attacks?

Accepted Answer

Every server sits behind network-level DDoS filtering, with no bandwidth cap and no traffic charge.

Question 25

Can I take my data with me, or delete my account?

Accepted Answer

Yes, both by yourself. Download everything we hold about your account from your account page, or start an account deletion there. A deletion is confirmed, scheduled and cancellable inside its window.

Questions, answered.

Getting started

Players and joining

Mods, worlds and files

Paying

Support, backups and uptime

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