These Consumer Terms of Service (the Terms) govern your access to and use of the Eytak managed Minecraft server hosting service and its related panel, APIs and support features (the Service). Please read them before creating an account or ordering a paid plan.
1. Who we are
The Service is provided and operated by EYTAK LIMITED, a private limited company registered in England and Wales under company number 17001274, whose registered office is at 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE (Eytak, we, us or our).
You can contact us at:
- customer and technical support:
support@eytak.com; - legal notices:
legal@eytak.com; - privacy enquiries:
privacy@eytak.com; and - abuse reports:
abuse@eytak.com.
2. Who these Terms are for
2.1 These Terms are for individuals who acquire the Service wholly or mainly for purposes outside their trade, business, craft or profession (Consumers).
2.2 You must be at least 18 years old and legally capable of entering into a contract to create an account or order the Service. Every person invited as an authenticated Eytak workspace member must also be at least 18. This does not impose an 18-year minimum on ordinary Minecraft players who do not access an Eytak account.
2.3 The Service is not offered under these Terms for business or professional use. If you intend to use the Service wholly or mainly for business purposes, contact us before ordering so that appropriate business terms can be agreed.
2.4 Nothing in these Terms affects rights that applicable consumer law gives you and that cannot lawfully be excluded or restricted.
3. Documents forming our agreement
3.1 Our agreement with you consists of:
- these Terms;
- the Minecraft Service Schedule;
- the Usage and Billing Schedule;
- the Backup and Data Lifecycle Schedule;
- the Acceptable Use Policy;
- the Complaints Policy;
- the order summary and plan information shown to you before you place an order; and
- any additional terms that we expressly identify and ask you to accept for an optional feature.
3.2 Our Privacy Notice explains how personal data is handled but does not form part of the contract. Our Cookie Policy explains the technologies used on our websites.
3.3 The order summary takes priority only for transaction-specific particulars that it expressly states, such as the selected plan, initial price, renewal date and billing period. It cannot silently reduce a consumer protection or override cancellation, data-lifecycle or usage-measurement rules. Subject to that limit, the remaining order is: an expressly agreed feature-specific term; the applicable schedule; these Terms; the Acceptable Use Policy; and the Complaints Policy. Mandatory law takes priority over all of them.
3.4 Headings are for convenience only. Words such as "including" do not limit the words that precede them.
4. Creating an account and accepting these Terms
4.1 You must provide accurate, current information and keep your email address and other account information up to date.
4.2 You will be asked to accept the then-current versions of these Terms, the schedules, the Acceptable Use Policy and the Complaints Policy. We may record the document versions, date and time, account identifier, acceptance method and related technical evidence so that we can administer and evidence the agreement.
4.3 Creating an account does not oblige us to accept an order. Your service contract with Eytak is made when we send our order-acceptance confirmation, before activation. The 14-day cancellation period runs from that confirmation. If you made the express early-performance request, activation and the 48-hour Trial may begin immediately; otherwise activation is deferred as stated in clause 10.2. Your separate purchase transaction with Polar is formed as stated in the Polar Buyer Terms. If we cannot accept an order, any payment taken will be handled by Polar in accordance with applicable law and its Buyer Terms.
4.4 We may refuse an order where reasonably necessary, for example because the Service is unavailable, payment cannot be authorised, information appears fraudulent, legal or sanctions restrictions apply, or the order contains an obvious pricing or description error. We will not refuse an order for an unlawfully discriminatory reason.
5. Your account and authorised users
5.1 You must keep passwords, login codes, API tokens and recovery information secure and must not share credentials except through an Eytak feature designed for authorised team access.
5.2 You are responsible for actions taken by people whom you invite to your workspace or authorise to use your account, to the extent those actions are within your reasonable control. Workspace roles have different permissions, and you should grant only the access that is necessary.
5.3 Tell us promptly at support@eytak.com if you suspect unauthorised access. We may reset credentials, revoke sessions or tokens, or temporarily restrict access where reasonably necessary to protect you, other users or the Service.
5.4 We are not responsible for loss caused solely by your failure to take reasonable steps to protect credentials, but this does not limit our responsibility where our own breach or failure to use reasonable care and skill contributed to the loss.
6. The Service
6.1 Eytak provides a managed platform for provisioning and operating Minecraft server instances, together with the control-panel, metering, support, routing, backup and related features described in the Minecraft Service Schedule and your order.
6.2 We will provide the Service with reasonable care and skill and in material accordance with the information that formed part of your purchase decision.
6.3 We may make reasonable technical changes that do not materially reduce the Service, including changes needed to improve security, comply with law, replace end-of-life software, maintain interoperability or protect infrastructure. We will give reasonable notice where a change is likely to materially affect your use.
6.4 We may perform scheduled or emergency maintenance. We will try to minimise disruption and give advance notice of scheduled maintenance where reasonably practicable. Emergency maintenance may be performed without advance notice where necessary to protect security or service integrity.
6.5 Any availability figure described as a target, including a 99.9% availability target, is an operational objective and not a guaranteed service level or entitlement to automatic service credits unless we expressly agree a separate written SLA with you.
7. Plans, the trial and automatic renewal
7.1 Current plans, included infrastructure credit and usage rates are set out in the Usage and Billing Schedule and displayed before checkout.
7.2 The Trial begins when the Service is activated, lasts 48 hours and includes GBP 5 of infrastructure credit. A valid payment method is required, and nothing is charged for the Trial itself. When you start the Trial you select the paid plan it continues on, either Starter or Pro. Unless you cancel before the stated trial expiry time, the Trial automatically converts to the plan you selected at that plan's base price per billing period as set out in the Usage and Billing Schedule, plus usage exceeding included credit and any taxes calculated by the merchant of record. We show you which plan and price this is before you order and again in your order confirmation.
7.3 Starter and Pro are recurring monthly subscriptions. They renew automatically until cancelled. Before you order, we will show the plan, recurring base price, included credit, trial conversion date if applicable, billing frequency, usage rates, the default absence of an overage cap, and how to cancel.
7.4 You can request cancellation through the billing area. Ordinary subscription cancellation takes effect at the end of the current paid billing period. You retain access until then, and metered usage and any backup storage charges continue to accrue until the Service ends or the relevant resources are permanently deleted. Statutory cancellation under clause 10 is a separate, immediate process.
7.5 Turning off or stopping a Minecraft process is not the same as cancelling a plan. Persistent disk and retained backup storage may remain chargeable as explained in the Usage and Billing Schedule.
8. Payments and Polar
8.1 Purchases are completed through Polar Software, Inc., 3500 South DuPont Highway, Dover, Delaware 19901, USA (Polar). Polar acts as merchant of record and authorised, non-exclusive reseller for the transaction. The purchase transaction is also subject to the Polar Buyer Terms presented at checkout.
8.2 Polar, rather than Eytak, processes the payment, issues the transaction invoice or receipt, calculates and collects applicable VAT or other sales taxes, handles chargebacks and provides first-line transactional support. Eytak remains responsible for providing and supporting the hosted Service.
8.3 We do not receive your full payment-card number. You authorise Polar and its payment processors to collect the recurring plan fee, metered overage and other charges disclosed before purchase in accordance with the payment authorisation given at checkout.
8.4 Taxes may be added by Polar based on your location and status. Polar will show the initial amount due, including applicable taxes on that amount, before you place the order. Future metered overage cannot be known at checkout and is invoiced and taxed on the cadence disclosed under the Usage and Billing Schedule.
8.5 If you dispute a charge, contact us and Polar promptly so it can be investigated. Exercising a lawful right to dispute a payment does not itself breach these Terms. We may temporarily restrict the affected Service where the underlying payment has been reversed or remains unpaid, following the process in clause 11.
9. Usage charges, credits and spending controls
9.1 CPU, RAM, persistent disk, warm-sleep swap and retained backup storage are charged as described in the Usage and Billing Schedule. Resource prices are expressed as 30-day equivalents but accrue per second using the measurement and calculation rules in that Schedule.
9.2 Included or promotional credit is applied against eligible metered infrastructure usage. Credit is non-transferable, has no cash value and expires at the end of the applicable period unless we expressly state otherwise.
9.3 There is no spending cap by default. When included credit is exhausted, eligible usage continues and becomes chargeable overage until the Service or relevant resource is stopped, deleted, capped or otherwise no longer chargeable under the Usage and Billing Schedule.
9.4 You may enable an optional execution freeze threshold in the panel. When measured overage reaches the threshold, affected servers will be frozen in accordance with the Usage and Billing Schedule. This is not a maximum-bill guarantee: persistent disk and retained backup storage continue to accrue after execution is frozen, and usage already incurred but not yet reported, taxes and valid adjustments may also be charged.
9.5 We will send the usage notifications described in the Usage and Billing Schedule. Notifications are a convenience and may be delayed by email providers or technical incidents. You remain responsible for monitoring the usage dashboard and your chosen threshold.
10. Your cancellation rights
10.1 If you are a Consumer in the United Kingdom, you normally have 14 days from the date the relevant service contract is made under clause 4.3 to cancel it without giving a reason. Equivalent or additional rights may apply where you live.
10.2 We will not activate the Service during the 14-day cancellation period unless you make a separate express request for early performance. That request is presented as its own control at checkout and is not implied by placing the order. Because the Service is supplied on demand, we do not currently offer a deferred start: if you do not make the request, the order is not placed and no plan begins. If you request early performance and later cancel during the period, you must pay the amount calculated under section 13 of the Usage and Billing Schedule. That calculation apportions both the plan fee and its included credit so that the same resource use is not charged twice. If we begin supplying the Service without obtaining the express early-start request required by law, no proportionate plan or metered-resource charge will be due under this clause.
10.3 We will not treat your right to cancel as lost merely because the Service started. Any statutory rule under which a cancellation right may be lost applies only where all legal conditions for that result have been met.
10.4 To exercise the right, send any clear cancellation statement to support@eytak.com, or use the separately identified statutory-cancellation function in the billing area. You may use Statutory Cancellation as the email subject for faster routing, but it is not required. This cancellation takes effect when communicated and is not deferred to the period end. You may use the model form in Annex 1, but you do not have to.
10.5 The deadline is met if you send the cancellation communication before the 14-day period expires. We may ask for information reasonably needed to identify the account and transaction.
10.6 The reimbursement deadline starts when Eytak receives your cancellation communication. We will notify Polar promptly, and internal forwarding will not extend the deadline. Polar will reimburse any amount due without undue delay and no later than 14 days after Eytak's receipt, using the original payment method unless you expressly agree otherwise and without imposing a reimbursement fee. A lawful proportionate amount under clause 10.2 may be deducted.
10.7 This clause does not limit remedies available where the Service is faulty, misdescribed, not supplied with reasonable care and skill, or otherwise does not conform to applicable consumer law.
11. Failed payments, suspension and end of service
11.1 If a payment fails or an amount becomes overdue, we or Polar will try to notify you using the contact details on the account.
11.2 If the amount remains unpaid for 72 hours after it became due, we will freeze the affected servers unless the payment has completed or Eytak or Polar has placed enforcement on hold while a genuine payment dispute is investigated. A frozen server cannot be used but its persistent disk and retained backups continue to incur storage charges until the seven-day termination point or earlier deletion.
11.3 If the amount remains unpaid for seven days after it became due, we will terminate the affected Service unless the payment has completed or enforcement remains on hold for a genuine dispute. Ordinary CPU, RAM, persistent-disk and backup-storage charges stop at termination even if technical cleanup is delayed. Unless you requested immediate permanent deletion, Service Data then enters the seven-day recovery period described in the Backup and Data Lifecycle Schedule.
11.4 A recoverable copy is retained throughout the recovery period, subject only to corruption, a legal prohibition or a serious security condition that makes restoration unsafe. Recovery is not available after the period expires. You should contact support promptly after resolving the payment issue.
11.5 We may suspend access immediately where reasonably necessary to address an urgent security threat, serious illegal activity, risk of harm to another person, material network disruption or a binding legal requirement. In other cases, we will normally explain the issue and give you a reasonable opportunity to remedy it before terminating the Service.
11.6 Suspension is not permanent deletion. We will not permanently delete Service Data merely because we are investigating a remediable complaint or possible Acceptable Use Policy breach, unless deletion is legally required or reasonably necessary to prevent serious and continuing harm and less intrusive measures are insufficient.
12. Ending the agreement
12.1 You may cancel renewal at any time through the billing area. The plan ends at the close of the current billing period unless mandatory law requires an earlier end or we agree otherwise.
12.2 You may permanently delete an individual server through the panel. If the panel clearly identifies the action as permanent and irreversible and you confirm it, we will immediately make the server and its Service Data unavailable, stop customer billing for that server's resources, and initiate deletion from chargeable active systems without a recovery period, subject only to legal holds and isolated residual copies described in the Backup and Data Lifecycle Schedule.
12.3 We may end the agreement:
- on reasonable notice if we discontinue the Service;
- if you commit a material breach and, where it can be remedied, do not remedy it within the reasonable period we specify;
- for serious or repeated breaches of the Acceptable Use Policy;
- as set out in clause 11 for non-payment; or
- where continuing to provide the Service would breach law or expose the Service or another person to a serious security risk.
12.4 If we discontinue the Service for reasons unrelated to your breach, you will receive reasonable notice where possible and Polar will provide any refund required by law for prepaid service not supplied.
12.5 Clauses intended by their nature to continue after termination, including accrued payment obligations, intellectual-property provisions, liability provisions and dispute provisions, remain effective.
13. Service Data and your content
13.1 Service Data includes Minecraft worlds, configuration files, server-generated data, Minecraft console and game logs, selected mods and plugins, server names, MOTDs and other content stored for your server. Platform telemetry, security and audit logs, billing records, consent evidence and support records are not Service Data and follow the separate retention periods in our Privacy Notice.
13.2 As between you and Eytak, you retain any rights you hold in Service Data. We do not acquire ownership of your worlds or original content.
13.3 You grant Eytak a non-exclusive, worldwide, royalty-free licence for the duration reasonably necessary to provide, secure and support the Service. This allows us and our subprocessors to host, reproduce, transmit, route, back up, restore, scan for technical or security purposes, and make technical transformations to Service Data. The licence ends when the relevant data is deleted from active systems and residual backups, except to the extent retention is legally required.
13.4 You must have all rights and permissions needed for content you upload, select or make available, including worlds, mods, plugins, modpacks, graphics, names and configuration files. You remain responsible for compliance with third-party licences and platform rules.
13.5 We may preserve, restrict or remove content where reasonably necessary to respond to a valid legal demand, intellectual-property complaint, security incident or Acceptable Use Policy breach. Where lawful and appropriate, we will notify you and allow a response.
14. Eytak intellectual property
14.1 Eytak and its licensors own the platform, software, APIs, design, documentation, trademarks and other materials supplied by us, excluding your Service Data and third-party materials.
14.2 We grant you a limited, personal, non-exclusive and non-transferable right to use the Service for its intended consumer purpose for the duration of the agreement. We may restrict or end that right only in accordance with clauses 11 and 12 and the proportionate enforcement process in the Acceptable Use Policy.
14.3 You must not copy, resell, reverse engineer, circumvent access or metering controls, scrape, exploit or interfere with the Service except to the extent applicable law expressly permits and does not allow that permission to be excluded.
15. Third-party services and content
15.1 The Service interoperates with third parties such as Polar, infrastructure and storage providers, email providers, Microsoft/Mojang services, Modrinth, CurseForge and optional AI support services. Their own terms and availability may apply to your direct use of their services or content.
15.2 We are responsible for subcontractors we use to perform our obligations to the extent required by law. We are not responsible for a third-party product that you independently choose to install, or for a third-party platform change outside our reasonable control, but we will use reasonable care and skill in providing the Eytak integration.
15.3 No third party named in these Terms sponsors or endorses Eytak merely because its product or service is interoperable with Eytak.
16. Support and AI assistance
16.1 Support is available through the channels shown in the portal. Response estimates are targets and not guaranteed resolution times unless expressly agreed otherwise.
16.2 We may use an AI-assisted support system to analyse a ticket and relevant account, server, log or billing information, and to suggest or perform the limited support actions described in our Privacy Notice. Every AI-authored response will be clearly labelled.
16.3 You may request human review by replying Human review requested or selecting the human-escalation control in the ticket. We do not permit the AI support system to make final decisions about account termination, refunds, billing disputes, formal or legal complaints, or your statutory rights.
17. Our responsibility to you
17.1 We are responsible for loss or damage that you suffer if it is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen or both you and we knew it might happen when the contract was made.
17.2 We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your mandatory rights under consumer and data-protection law.
17.3 Because these Terms are for Consumers, we are not responsible for business losses, including loss of profit, revenue, business opportunity, anticipated savings or business interruption arising from use that is wholly or mainly for trade or business purposes.
17.4 We are not responsible for loss caused by:
- your breach of these Terms or the Acceptable Use Policy;
- an instruction or irreversible deletion that you validly authorised;
- a mod, plugin, world, configuration or other third-party content that you selected, except to the extent our failure to use reasonable care and skill contributed;
- your failure to follow a clear security, backup or compatibility warning; or
- an event outside our reasonable control, to the extent we could not reasonably have avoided or overcome its effects.
17.5 Hosting and backup systems can fail. The backup features reduce risk but do not replace an independent copy under your control. If data loss results from our failure to use reasonable care and skill, we will work with you on a reasonable remedy and your statutory rights remain unaffected.
18. Events outside reasonable control
18.1 Neither party is responsible for delay or failure caused by an event outside its reasonable control, provided the affected party takes reasonable steps to reduce the effect. Such events may include widespread internet or power failure, natural disaster, war, civil disorder, government action, labour disruption, unprecedented denial-of-service attack, or failure of a critical supplier that could not reasonably have been avoided.
18.2 This clause does not excuse payment for Service already supplied and does not remove rights that mandatory consumer law gives you. If such an event prevents material performance for more than seven consecutive days, you may cancel the affected Service and receive any refund required by law for prepaid Service not supplied.
19. Changes to the agreement and prices
19.1 We may change these Terms or a Schedule for legal, regulatory, security, technical or genuine business reasons.
19.2 For a change that materially disadvantages you, we will give at least one complete billing period's advance notice. The change will apply prospectively. You may cancel renewal before it takes effect.
19.3 We may make an urgent non-price change sooner where required by law or necessary to address a serious security threat. A supplier-initiated increase to a recurring plan fee or resource rate always receives at least one complete billing period's notice; only an unavoidable legal or tax requirement outside our control may take effect sooner.
19.4 We will not use a change clause to alter charges for usage already incurred or remove an accrued statutory right.
19.5 Where required, we will ask you to accept a new version expressly. Otherwise, continued use after the notified effective date constitutes acceptance, but only to the extent permitted by law.
20. Notices
20.1 We will send a material contractual notice, including a price increase, adverse terms change or termination notice, to the email address associated with your account so that you can retain it. We may also display it in the portal. You must keep your email address current.
20.2 A material notice is treated as received when successfully delivered to the relevant email system, unless we receive a delivery failure. Portal display alone does not deem a material notice received. This does not alter any mandatory rule about delivery of a particular legal notice.
21. Complaints and disputes
21.1 Please use the Complaints Policy if you are dissatisfied. Service complaints are handled by Eytak; transaction, tax, payment-processing and chargeback matters may also need to be handled by Polar as merchant of record.
21.2 These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you also retain the benefit of mandatory consumer protections that apply where you live.
21.3 You may bring proceedings in the courts of England and Wales. If you are a Consumer living elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom where you live where applicable law permits. Nothing in these Terms deprives you of a mandatory right to use another competent court.
22. General provisions
22.1 You may not transfer your contract to another person without our consent, which we will not unreasonably withhold. We may transfer our rights and obligations to another organisation if this does not reduce your rights; we will notify you in advance where required.
22.2 This agreement is between you and Eytak. Except for a person to whom the agreement is validly transferred, no other person may enforce it under the Contracts (Rights of Third Parties) Act 1999.
22.3 If a court finds part of these Terms unlawful, the remaining parts continue in effect.
22.4 A delay in enforcing a right does not waive that right.
22.5 These Terms and the incorporated documents record our agreement about the Service, but they do not exclude statements or information that consumer law makes binding, and they do not exclude liability for fraud or fraudulent misrepresentation.
22.6 The agreement and contractual communications are concluded in English. English is the governing version of the agreement. This does not restrict any mandatory right to receive particular information or assistance in another language.
Annex 1 - Model cancellation form
Complete and return this form only if you wish to cancel during an applicable statutory cancellation period. You may instead send any other clear statement.
To: EYTAK LIMITED, 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE; support@eytak.com
I give notice that I cancel my contract for the supply of the following service:
- Service/plan:
- Order date:
- Customer name:
- Customer address:
- Eytak account email:
- Polar order or invoice reference, if available:
- Date:
- Signature (only if sent on paper):